Emotional AI: Live Call Monitoring

Emotional AI: Recorded Call

Loops through large number of voice recordings to identify the intensity of negative emotions such as anger or frustrations. Our filtering function can order the display of recordings with high negative emotional intensity. This way, supervisors can zoom into the calls that require immediate resolution.

Emotional AI: Call Alert

Voice Call

In a voice call, intonations of an angry or frustrated customer can ignite a real-time alert to the supervisor for a quick resolution.

Video Call

In a video call, facial expressions of an angry or frustrated customer can ignite a real-time alert to the supervisor for a quick resolution.

Emotional AI: Email Monitoring

Looking out for emotions of anger, disgust or dissatisfaction in customer email.

Emotional AI: Live Chat

During a live chat, the emotions of anger or frustration in a written text can ignite a real-time alert to the supervisor for a quick resolution.


Pain & Solution

Pain #2:

Manual Quality Monitoring is time-consuming, slow, unable to cover high volume interactions. Missed out angry, frustrated customers -> churn

Solution #2:

Use Emotional AI to automate Quality Monitoring


Benefits

Cover 100% of your interactions. Understand and resolve customer sentiments immediately.

Reduce your workforce to 10% of the original size, and get more productivity!

Save potentially sour customer relationships, and elevate your brand image!

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