Client didn’t possess the skills in-house to quickly scale and develop a team of inside sales experts.
Client didn’t have the required space or technology to house and manage the projected team size.
Client needed assistance with product development and market intelligence.
Developed and implemented recruitment strategy to successfully hire large volume of sales agents.
Conducted market research on products and pricing which was fed into actuarial work.
Implemented a training regime that helped agents obtain local licenses (mandatory) to sell insurance.
Delivered highly secure environment to deal with bank data.
Developed technology solutions to help drive productivity without upsetting workforce.
Sales agents managed to each speak and present to over 1,200 bank customers monthly.
Implemented quality control processes and coaching techniques that lead to a lower than industry average of attrition on first year policies (24%), resulting in higher profitability.
Increased team size from 30 to 60 and then 90 FTE over six months.
A target of 113% was achieved and over US$ 26 million in sales on the first year.